• Do not use the kettle with wet hands or if you have bare feet. • Do not leave the power cord hanging over the edge of a table or work surface to avoid any risk of the kettle falling. • Always be aware while the appliance is operating, paying special attention to the steam coming out of the spout, which is very hot. • Also pay attention to the fact that the body of a stainless steel kettle becomes very hot during operation. Do not touch the kettle other than by the handle. • Children should be supervised to ensure that they do not play with the appliance. • If the power cable is damaged, it should be replaced by the manufacturer, its after-sales service or a similarly qualified person to avoid any danger.
Yes! You can still use hot water on demand without the filter cartridge. However, if you live in an area affected by hard water, we strongly advises you to use the cartridge in order to provide better tasting, healthier water and to reduce lime scale.
You can boil mineral water. If there are many minerals in the water, the stainless steel will easily stain (Depending model). We recommend that you periodically clean your kettle.
It may look like there is more space for water, but if you put in over the maximum it was designed for, it may leak when the water boils. Please do not overfill the kettle.
The filter is made up of a grid that retains the particles of tartar. It is important to clean it regularly by brushing it or soaking it in a container with a descaling solution (diluted vinegar or citric acid).
Simply wipe the outside with a clean cloth (with a drop of vinegar if necessary) and descale the inside. Never use abrasive products, scouring powder, detergents or other maintenance products because they may discolour the plastic. Take care never to put the kettle, power cord plug or electrical base in water !
Descale regularly, preferably at least once a month and more often if you live in a very hard water area. To descale your kettle: • Use commercial 8° white vinegar: - Fill the kettle with 1/2 l of vinegar, - Leave it to act for 1 hour without heating. • Citric acid: - Boil 1/2 litre water, - Add 25 g citric acid and leave to act for 15 min. • A specific descaling product for plastic kettles: follow the manufacturer's instructions. Empty your kettle and rinse it 5 or 6 times. Start again if necessary.
To descale your filter (depending on model): • Soak the filter in white vinegar or diluted citric acid. • Never use descaling method other than the recommended one.
During use: Follow the instructions in the user manual: keep to the filling level and only fill with water After use: Always empty the excess water from your kettle Maintenance: Descale regularly, at least once a month and more often if you live in a hard water area
You may have overfilled the kettle causing water to either leak down the outsides of the kettle when boiling or water to get into the internal steam vent which means water will appear at the base of the kettle on the work surface. Only ever fill your kettle up to the Maximum mark. Also the condensation on the lid may have dripped down on to the work surface.
Because power consumption is high, it may omit some heat. Use a power plug exclusively for the kettle. If there is enough heat that it could cause a burn or if the plastic is deformed, please stop use, and arrange a repair and inspection.
Electric kettles are designed to turn off when they sense steam. This steam may condense and drops of water may fall from the bottom of the handle. This is not a fault. It will also not cause any fault with your kettle.
Immediately after boiling, the sensor that automatically turns the power off will be hot, and the power switch may not operate. Wait until the sensor has cooled and then try again.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
This usually happens when the kettle is new; pour away the water from the first few uses. If the problem persists, fill the kettle to its maximum level and add 2 teaspoons of bicarbonate of soda. Boil the kettle, pour away the water and rinse the kettle.
This phenomenon is normal in hard water regions. It is caused by the calcium and magnesium carbonate present in the water. Tip: regular descaling will be necessary.
Electric kettles boil the necessary amount for the necessary time and are not usually equipped with features to keep water warm. It boils water very quickly so there is no need to keep water warm.
