User manual and frequently asked questions Easy Grip Ceram

Frequent questions

Which utensils can I use in my cookware?

Always use wooden or plastic utensils. Avoid using metal utensils, particularly knives and whisks.

The inside of your cookware is coated with a highly resistant non-stick surface. Before using it for the first time, rinse your cookware in hot water, dry it and pour in a teaspoon of cooking oil. Carefully spread the oil with a clean cloth. Wipe off any excess. You should then condition the pan regularly to maintain the performance of the non-stick coating.

Various topics

What does the size stated for the cookware refer to: the external dimensions or the internal dimensions?

The dimensions stated on the packaging are usually internal but in all cases a small diagram shows what the dimensions correspond to; you should refer to this diagram to interpret them.

Will the non-stick coating wear off?

It is very rare for the non-stick coating to wear off under normal household use. Proper use and care will allow for better performance over time. Most cases of non-stick wearing have evidence of overheating, scratching and/or abrasive cleaning.

What are the non-stick coatings on Tefal cookware made of?

For more information about our non-stick coatings, visit:
https://www.tefal.com/weoweyouthebest/nonstick-coating-PTFE

Where can I dispose of my appliance at the end of its life span?

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

Where can I buy accessories, consumables or spare parts for my appliance?

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

What are the guarantee conditions of my appliance?

Find more detailed information in the Guarantee section of this website.

I've just opened my new appliance and I think there is a part missing. What should I do?

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

What happens if the non-stick coating comes off and is swallowed by someone?

The non-stick coating can resist all known chemical products and is formulated in such a way that it does not break up or flake off in normal conditions of use. If the cookware is not used correctly and particles of the coating are accidentally swallowed, this does not present any danger. These particles are not toxic and are almost completely inert. They will pass through the body without being absorbed.

If the cookware is accidentally overheated, will this release dangerous fumes?

Any cookware heated to too high a temperature will cause smoke to be released. However, the smoke from non-stick cookware does not involve any risk for humans or pets, with the exception of birds as they have a particularly fragile respiratory system and are therefore sensitive to smoke in general. It is therefore enough to observe good cooking practices and to never overheat your cookware.

How to better use my productWhich utensils can I use in my cookware?Always use wooden or plastic utensils. Avoid using metal utensils, particularly knives and whisks.Using for the first timeThe inside of your cookware is coated with a highly resistant non-stick surface. Before using it for the first time, rinse your cookware in hot water, dry it and pour in a teaspoon of cooking oil. Carefully spread the oil with a clean cloth. Wipe off any excess. You should then condition the pan regularly to maintain the performance of the non-stick coating.Various topicsWhat does the size stated for the cookware refer to: the external dimensions or the internal dimensions?The dimensions stated on the packaging are usually internal but in all cases a small diagram shows what the dimensions correspond to; you should refer to this diagram to interpret them.Will the non-stick coating wear off?It is very rare for the non-stick coating to wear off under normal household use. Proper use and care will allow for better performance over time. Most cases of non-stick wearing have evidence of overheating, scratching and/or abrasive cleaning.What are the non-stick coatings on Tefal cookware made of?For more information about our non-stick coatings, visit:
https://www.tefal.com/weoweyouthebest/nonstick-coating-PTFEWhere can I dispose of my appliance at the end of its life span?Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.Where can I buy accessories, consumables or spare parts for my appliance?Please go to the “Accessories” section of the website to easily find whatever you need for your product.What are the guarantee conditions of my appliance?Find more detailed information in the Guarantee section of this website.I've just opened my new appliance and I think there is a part missing. What should I do?If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.What happens if the non-stick coating comes off and is swallowed by someone?The non-stick coating can resist all known chemical products and is formulated in such a way that it does not break up or flake off in normal conditions of use. If the cookware is not used correctly and particles of the coating are accidentally swallowed, this does not present any danger. These particles are not toxic and are almost completely inert. They will pass through the body without being absorbed.If the cookware is accidentally overheated, will this release dangerous fumes?Any cookware heated to too high a temperature will cause smoke to be released. However, the smoke from non-stick cookware does not involve any risk for humans or pets, with the exception of birds as they have a particularly fragile respiratory system and are therefore sensitive to smoke in general. It is therefore enough to observe good cooking practices and to never overheat your cookware.